Refund Policy
Last updated: June 1, 2026
This Refund Policy explains the conditions under which refunds or replacements may be provided.
Damaged or incorrect items
If you receive a damaged or incorrect product, contact us within 7 days of delivery with your order details and photos. Eligible cases may receive a replacement or refund.
Non-returnable items
Due to the sensitive nature of research materials, opened or used products generally cannot be returned. Each case is reviewed individually.
How to request
To request a refund or replacement, message us on WhatsApp with your lot number and order information. We aim to respond promptly during business hours.